processing time: the time from the order is placed until it is ready-to-ship.

shipping time: the time from our address to your address.

--

all of our products are personalized and made by hands,
therefore please see the processing time below to avoid disappointment:
collar: 1 - 3 days
leash: 3 - 7 days
tag: 21 - 28 days
bowl: ready to ship
all items within one order will be shipped together.
due to high volume of orders and we still have to maintain the quality of our products, new orders will be put into weekly production batch.
please feel free to message us regarding when is the soonest available batch.

--

our shipping fee is divided into 4 spending tiers:
1. spend 0 - 1.500.000 IDR: normal shipping fee
2. spend 1.500.001 - 2.500.000 IDR: cheaper shipping fee
3. spend 2.500.001 - 3.500.000 IDR: most affordable shipping fee
4. spend 3.500.001 IDR and above: free express shipping fee

and the shipping service is divided into 3 tiers:
1. standard(currently unavailable in some countries due to covid19)
2. standard + tracking:  (currently unavailable in some countries due to covid19)
3. express + tracking:  1 - 4 day(s)