processing time: the time from the order is placed until it is ready-to-ship.
shipping time: the time from our address to your address.
all of our products are personalized and made by hands,
therefore please see the processing time below to avoid disappointment:
collar: 1 - 3 days
leash: 3 - 7 days
tag: 21 - 28 days
bowl: ready to ship
all items within one order will be shipped together.
our shipping fee is divided into 4 spending tiers:
1. spend 0 - 1.500.000 IDR: normal shipping fee
2. spend 1.500.001 - 2.500.000 IDR: cheaper shipping fee
3. spend 2.500.001 - 3.500.000 IDR: most affordable shipping fee
4. spend 3.500.001 IDR and above: free express shipping fee
and the shipping service is divided into 3 tiers:
1. standard: (currently unavailable in some countries due to covid19)
2. standard + tracking: (currently unavailable in some countries due to covid19)
3. express + tracking: 1 - 4 day(s)